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Managing Bookings

The Booking Hub is your command center for every booking you host — pending or upcoming, solo or team. From one place you can confirm or decline approvals, reschedule, cancel, mark no-shows, and reassign bookings to another host. Everything you do here keeps the event, the invites, and your calendar perfectly in sync.

Opening the Booking Hub​

  1. Open Tempo.
  2. Go to the Booking Hub.
  3. Browse your pending bookings (awaiting approval) and upcoming bookings (already confirmed).

Each booking shows the booker, the time, the booking type, and the actions available for it.

Confirm or Decline Pending Bookings​

When a booking type requires approval, new bookings arrive as pending and wait for your decision:

  1. Find the pending booking in the hub.
  2. Choose Confirm to accept it — Tempo creates the event and sends calendar invites.
  3. Or choose Decline to turn it down — the slot is freed up.
tip

If you find yourself approving almost every booking anyway, consider switching the booking type to auto-confirm (with optional approval only for short-notice bookings) so you spend less time in the hub.

Reschedule a Booking​

Need to move a meeting? From the booking's actions:

  1. Choose Reschedule.
  2. Pick a new time.
  3. The event and invites update automatically, and the booker is notified.

Bookers can also reschedule themselves from their confirmation, as long as your cancellation and reschedule policy allows it (see below).

Cancel a Booking​

To call off a meeting, choose Cancel on the booking. The event is removed, the slot is freed, and the booker is notified. Depending on your policy, you or the booker may need to provide a reason when cancelling.

caution

Cancelling a booking removes the event and notifies the booker. Make sure you intend to call off the meeting entirely — if you only need a different time, reschedule instead.

Mark a No-Show​

If someone does not turn up, record it so your history stays accurate:

  • Host no-show — the host did not attend.
  • Booker no-show — the person who booked did not attend.

Marking no-shows helps you follow up appropriately and spot patterns over time.

Reassign a Booking​

For team booking types (collective or round-robin), you can move a booking to a different host:

  1. Open the booking and choose Reassign.
  2. Let Copera auto-pick the next fair host, or assign a specific person manually.
  3. The booking moves to the new host's calendar and the invites update.

This is the quickest way to cover for a teammate who is out or to route a booking to a better-suited specialist. Full routing details are on the Routing & Assignment page.

Cancellation and Reschedule Policies​

The policy you set on a booking type controls what bookers are allowed to do on their own:

PolicyWhat bookers can do
Any timeCancel or reschedule whenever they like.
With noticeChange only up to a cut-off (for example, 24 hours before).
NeverThe booking is locked once made.

You can also require a reason whenever someone cancels or reschedules, so you always know why a meeting changed.

info

Policies apply to what bookers can do themselves. As the host, you can always reschedule, cancel, or reassign from the Booking Hub regardless of the policy.

Settings and Configuration​

ActionWhat it does
ConfirmAccept a pending booking; creates the event and sends invites.
DeclineTurn down a pending booking and free the slot.
RescheduleMove a booking to a new time; invites update.
CancelCall off a booking and notify the booker.
Mark host no-showRecord that the host did not attend.
Mark booker no-showRecord that the booker did not attend.
ReassignMove a team booking to another host (auto or manual).

Limits and Notes​

  • Pending bookings only appear when the booking type requires approval.
  • Reassignment is available on team booking types.
  • A booking's reschedule and cancellation rules for bookers follow the booking type's policy.

Example Use Cases​

  • Approve interviews — confirm pending candidate bookings each morning and decline ones that no longer fit.
  • Cover for a teammate — reassign a sick colleague's bookings to the next fair host.
  • Track attendance — mark booker no-shows so you can follow up and see who repeatedly misses.
  • Push a meeting — reschedule a demo to next week when a prospect asks, with invites updating automatically.

Frequently Asked Questions​

Where do I manage my Copera bookings?​

Everything lives in the Booking Hub inside Tempo. It lists your pending and upcoming bookings, and from there you can confirm or decline approvals, reschedule, cancel, mark a host or booker no-show, and reassign a booking to another host on team booking types.

How do I approve a pending booking?​

Open the Booking Hub, find the pending booking, and choose Confirm to accept it or Decline to turn it down. Confirming creates the event and sends calendar invites; declining frees the slot. Pending bookings only appear when the booking type requires approval.

Can I reschedule a booking after it is confirmed?​

Yes. From the Booking Hub you can reschedule a booking to a new time, and the event and invites update automatically. Bookers can also reschedule themselves if your cancellation and reschedule policy allows it.

What does marking a no-show do?​

Marking a no-show records that the host or the booker did not attend. It keeps your booking history accurate so you can follow up appropriately and spot patterns over time. You can mark either a host no-show or a booker no-show.