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Notifications & Mentions

Copera keeps you informed about everything that needs your attention --- a comment on your task, a mention in a channel, a reply in your shared inbox, an approaching due date, a scheduled meeting, and more. Two places at the top of your workspace collect all of this: the notification bell and the mention center. Together with a full set of preferences, they let you tune exactly what reaches you, on every device you use.

This page explains how notifications work, how to read and clear them, and how to control what you are notified about.

The Notification Bell​

The bell icon in the top-right corner of your workspace opens your Notification Center. A red badge on the bell shows how many unread notifications you have.

Click the bell to open a panel with two tabs:

  • Unread --- Everything you have not yet seen, newest first. The tab shows a count.
  • Read --- Notifications you have already opened or marked as read, with the most recent at the top.

What the Notification Center Shows​

Notifications are written to give you the full context at a glance, so you rarely have to open something just to understand what happened. Depending on the event, a notification can include things like the item's title, the board or channel it belongs to, the person involved, and a short preview of the message. Examples of what you may be notified about include:

  • Task comments --- A new comment on a row, including a preview and which board and row it is on.
  • Task assignments --- When you are assigned to a row.
  • Status changes --- When the status of a row you are assigned to changes.
  • Due dates --- When a row you are responsible for is approaching or past its due date.
  • Approvals --- When your approval is requested in a workflow.
  • Document comments --- A new comment on a document, with a preview of the text.
  • Mentions --- When someone mentions you (these also appear in the Mention Center).
  • Meetings --- When a meeting is scheduled, plus a reminder shortly before a meeting starts.
  • Missed calls --- When you miss a call in a direct message or a meeting channel.
  • Shared transcriptions --- When a meeting transcription is shared with you.
  • Shared files --- When a file or folder is shared with you.

Clicking a notification takes you straight to the thing it is about --- the exact row, document, channel, email, or meeting --- and marks it as read.

Finding a Notification​

Use the search box at the top of the panel to filter your notifications by keyword. Searching looks across the title, content, and the name of the board or channel involved, so you can quickly find a specific update even when you have a long list.

Clearing Notifications​

You have a few ways to keep your bell tidy:

  • Mark one as read --- Click a notification (which opens it) or use its read toggle.
  • Mark all as read --- On the Unread tab, click the double-check button in the panel header to clear everything at once.
  • Delete read notifications --- On the Read tab, use the trash button in the header to clear out notifications you have already handled.
tip

Reaching zero unread notifications is worth celebrating --- when you clear your last one, Copera gives you a little "all caught up" moment. Marking everything read in one click is the fastest way to get there.

The Mention Center​

When someone mentions you with an @, that mention is collected in its own place: the @ icon next to the bell in the top-right corner. This makes it easy to see every message that specifically calls for your attention, separate from your general notifications.

The Mention Center works much like the Notification Center, with Unread and Read tabs and a search box. For each mention you can:

  • Open it --- Jump straight to the message, whether it is a chat message, a thread reply, or a comment on a board row.
  • Reply inline --- Type a reply directly from the mention card without leaving the panel. Sending a reply also marks the mention as read.
  • Mark as read or unread --- Keep track of which mentions you have dealt with.
  • Dismiss it --- Remove a mention you have handled.
  • Mark all as read --- Clear every unread mention at once from the panel header.
tip

Use the Mention Center as your "things people specifically asked me" list, and the bell for everything else. Replying right from a mention card is the quickest way to keep a conversation moving.

Notification Settings​

You control what you are notified about --- and how --- from Settings → User → Notifications. This page lets you fine-tune notifications by type and choose between two delivery methods for most of them:

  • In-app --- Shows up in your Notification Center (the bell).
  • Email --- Sends you an email as well.

Master Switches​

At the top of the page, two master switches let you turn all in-app notifications or all email notifications on or off in one move. Use these as a quick reset, then fine-tune individual types below.

Per-Type Preferences​

Below the master switches, notifications are grouped by area, and each type has its own in-app and email toggles. The groups include:

  • Board notifications --- Task comments (on rows you are assigned to and on rows you created), mentions in task comments, status changes, due dates, and workflow approvals.
  • Channel notifications --- Mentions in text channels.
  • Document notifications --- Comments on documents.
  • Meeting notifications --- Scheduled meetings, meeting reminders, missed calls, and shared transcriptions.
  • Calendar notifications --- Event invitations, updates, cancellations, and RSVP responses.
  • AI notifications --- Alerts such as when a Deep Research report you requested is ready.

Each type shows a short description of what it covers, so you always know what a toggle controls. Some notification types are in-app only and do not offer an email option.

note

Email is turned off by default for a few high-volume types (such as text-channel mentions) to keep your inbox quiet. You can turn email on for any type you want to follow more closely.

Channel and Message Defaults​

The notification settings page also lets you set how new conversations notify you, without having to configure each one individually:

  • Default for new text channels --- Choose whether you are notified about every new channel you join by default.
  • Default for new direct messages --- Choose your default for new direct-message conversations.

After setting a default, you can also apply it to your existing channels or direct messages in bulk with a single button --- handy if you want to quickly quiet (or unquiet) everything you are already in.

caution

Applying a default to your existing channels or direct messages changes the notification setting on all of them at once. The page warns you before you do this, since it cannot be undone with a single click.

Meeting Sounds​

You can also choose the sounds Copera plays for calls and meetings from this page, and turn meeting sounds on or off --- so an incoming call sounds the way you want it to.

Muting and Notification Modes​

Beyond your global preferences, you can control notifications on a per-conversation basis.

Muting a Channel or Conversation​

Any individual text channel or direct message can be muted directly from that conversation, so a busy channel stops pinging you while still collecting messages you can read whenever you like. A muted conversation shows a bell-off icon and stops adding to your unread counts.

Per-Inbox Notification Modes​

Shared inboxes offer more granular, per-person control. Open an inbox, go to its Notifications tab (the gear icon), and choose how that inbox should notify you:

ModeWhat it does
All emailsNotify you for every new email (the default).
Important onlyOnly notify you when Copera's AI marks an email as important.
Needs reply onlyOnly notify you when the AI thinks an email needs a reply from you.
MutedNo notifications. Unread emails still appear in bold in your sidebar.

Each member of a shared inbox sets their own mode, so your choice does not affect your teammates.

note

The two AI-powered modes --- Important only and Needs reply only --- require the inbox's AI features (Super Copera Email) and Quiet Mode to be turned on. If they are off, those options are shown dimmed with a one-click button to enable them. Learn more in Inbox AI Features.

Notifications on Your Other Devices​

Copera notifications are designed to work wherever you are.

Mobile Push Notifications​

The Copera mobile app can send push notifications straight to your phone for things like new messages, new emails in a shared inbox, and other key updates. Tapping a push notification opens the app directly to the relevant conversation --- for a new inbox email, for example, it opens the exact email thread.

Cross-Device Sync​

Your notifications stay in sync across every device you use. When you read, delete, or handle something on one device --- say you read an email on your laptop --- the matching notification is cleared on your other devices too, so you are never chased by a notification you have already dealt with. The same works in reverse: handling it on your phone clears it on the web.

info

To control what reaches your phone, manage notification permissions in your device's system settings, and use Copera's per-channel and per-inbox controls (above) to decide which conversations are allowed to notify you.

Browser Notifications​

When you use Copera in a web browser, you can also allow desktop browser notifications so alerts appear even when Copera is in another tab. The first time you open your Notification Center without this permission granted, Copera shows a prompt with a button to enable it. You can also manage this from your browser's site settings at any time.

Tips and Best Practices​

tip

Use Mark all as read at the start or end of your day to reset your bell, then rely on the Unread tab to track only what is new.

tip

If a channel is too noisy, mute it rather than leaving it. You keep access to the conversation but stop the constant pings.

tip

Turn on email for the few notification types you must never miss (like approvals or mentions), and keep email off for high-volume ones. That way your inbox only fills up with things that truly need you.

Frequently Asked Questions​

What is the difference between the bell and the @ icon?​

The bell collects all of your notifications (comments, assignments, due dates, meetings, and more). The @ icon is a dedicated center for messages where someone specifically mentioned you, so those never get lost in the wider stream.

How do I stop getting notifications from a busy channel?​

Mute the channel directly from the conversation, or set a quieter default for new channels under Settings → User → Notifications and apply it to your existing channels in bulk.

Why am I not getting emails for some notifications?​

Email is off by default for a few high-volume notification types, and some types are in-app only. Open Settings → User → Notifications to turn email on for the types you want to follow by email.

Will reading a notification on my phone clear it on my computer?​

Yes. Notifications sync across your devices, so handling something on one device clears the matching notification everywhere else.

Why are "Important only" and "Needs reply only" greyed out for my inbox?​

Those inbox modes are powered by AI, so they require the inbox's AI features and Quiet Mode to be turned on. When they are off, Copera shows a one-click button to enable them. See Inbox AI Features.

How do I turn on browser notifications?​

Open your Notification Center; if browser notifications are not yet enabled, Copera shows a prompt with an Enable button. You can also allow notifications for Copera from your browser's site settings.