AI Email Intelligence
Super Copera Email is Copera's built-in AI inbox engine that classifies, prioritizes, and protects every email you receive. Once enabled, it reads incoming messages and automatically tags them with a category, a priority (1-5), and an intent (needs reply, needs action, or FYI) — so you can focus on the emails that matter most. Seven independent AI powers can be toggled on or off per inbox, including Smart Classify, Spam Guard, Auto-Trash, Follow-Up Detection, Thread Summaries, Draft Replies, and Quiet Notifications.
Enabling Super Copera Email
Super Copera Email is an opt-in feature. A workspace administrator or inbox owner must activate it for each inbox individually.
- Open the inbox channel from the sidebar.
- Click the AI powers button (sparkle icon) in the inbox toolbar.
- A full-screen activation overlay appears, showing all seven available AI powers.
- Review the powers and toggle off any you do not want. All powers are enabled by default.
- Click Activate Now to turn on the AI engine.
After activation, an onboarding screen appears with a progress bar. The AI immediately begins classifying your most recent emails. You will see a live feed of what the AI is doing --- identifying important messages, flagging spam, and categorizing everything else. Once processing finishes, click Let's go to return to your inbox.
You do not need to keep all powers active. You can turn individual features on or off at any time from the Manage AI Powers screen.
AI Powers Overview
Super Copera Email includes seven distinct capabilities, each of which can be toggled independently:
| Power | What It Does |
|---|---|
| Smart Classify | Automatically categorizes every incoming email by type and priority |
| Spam Guard | Detects and moves spam using multiple signals, and learns from your corrections |
| Auto-Trash | Learns which emails you consistently trash and removes similar ones automatically |
| Follow-Up Detection | Tracks sent emails that expect a reply and reminds you when responses are overdue |
| Thread Summaries | Generates a one-line AI summary at the top of long email threads |
| Draft Replies | Suggests an AI-written reply draft when you open the reply composer |
| Quiet Notifications | Unlocks smart notification modes that only alert you for important or action-required emails |
Smart Email Classification
When Smart Classify is active, every incoming email is analyzed and tagged with three pieces of information:
Category
Each email receives a category that describes its nature:
| Category | Description |
|---|---|
| Person-to-Person | Direct communication from a real person (colleague, client, partner) |
| Automated | System-generated messages like alerts, status updates, or workflow notifications |
| Marketing | Promotional content, sales pitches, and cold outreach |
| Newsletter | Regular digest or subscription-based content |
| Notification | Account alerts, shipping updates, and social media activity |
| Financial | Invoices, receipts, bank statements, and payment confirmations |
| Legal | Contracts, legal notices, and compliance communications |
Priority
Every email receives a priority level from 1 (lowest) to 5 (highest):
| Priority | Label | Examples |
|---|---|---|
| 1 | Minimal | Marketing emails, social media alerts, bulk notifications |
| 2 | Low | Newsletters, FYI updates, automated notifications |
| 3 | Medium | Regular work emails, meeting invites |
| 4 | High | Business decisions, client communications |
| 5 | Critical | Urgent deadlines, security alerts, messages from key contacts |
Intent
The AI determines what the sender expects from you:
| Intent | Description |
|---|---|
| Needs Reply | The sender expects a written response from you |
| Needs Action | You need to do something (review, approve, click a link) but not necessarily reply |
| FYI | Informational only --- no response or action needed |
Important vs. Other
Based on the classification, emails are split into two views:
- Important --- Person-to-person messages, financial and legal communications, and high-priority items appear here.
- Other --- Newsletters, automated notifications, marketing emails, and low-priority items are moved here to reduce inbox noise.
You can switch between the Important and Other views using the tabs at the top of the email list.
The classification happens automatically as emails arrive. You do not need to take any action. Emails that arrive before Super Copera Email was enabled are classified retroactively during the onboarding process.
Smart Spam Guard
Smart Spam Guard goes beyond traditional spam filters by combining multiple signals to make accurate decisions. It runs automatically and continuously improves as you interact with your email.
How It Works
The Spam Guard uses a two-phase approach:
Phase 1 --- False Positive Rescue. The AI reviews emails that landed in your Spam folder and checks whether any of them are actually legitimate. If the AI is confident an email is not spam, it automatically moves it back to your Inbox.
Phase 2 --- False Negative Catch. The AI scans your Inbox for emails that slipped through but should have been caught as spam. Suspicious emails are moved to the Spam folder.
Teaching the Spam Guard
The Spam Guard learns from your actions:
- Marking as spam --- When you move an email to the Spam folder or click Report Spam, the system records this as a signal. Future emails from the same sender will be scrutinized more heavily.
- Rescuing from spam --- When you move an email out of Spam back to your Inbox (or click Not Spam), the system learns that this sender is legitimate. Future emails from them are less likely to be flagged.
- Sender reputation --- Over time, each sender builds a reputation based on your interactions. Senders you correspond with regularly are treated as trusted.
- Domain patterns --- If multiple senders from the same domain are consistently marked as spam, the system applies that knowledge to new senders from that domain.
The Spam Guard respects your decisions. If you manually mark an email as spam, the AI will never override that decision and move it back to your Inbox.
Auto-Trash Learning
Auto-Trash watches your email management habits and automatically removes emails you would have trashed yourself. This feature uses two paths to make decisions:
AI Recommendations
When the AI classifies an incoming email and determines it is low-value (unwanted marketing, irrelevant notifications), it may recommend the email for trash. The email is moved to your Trash folder before you ever see it in the Inbox.
Learned Behavior
When you manually trash emails from a particular sender two or more times, the system recognizes the pattern. Future emails from that sender are automatically moved to Trash --- even without an AI recommendation.
Safety Checks
Auto-Trash includes several safeguards to prevent important emails from being discarded:
- Same-domain protection --- Emails from senders who share your inbox's domain (your own organization) are never auto-trashed.
- Known contacts --- If you have previously sent an email to someone, their replies are never auto-trashed.
- Rescue protection --- If you move an email out of Trash back to your Inbox, that sender is protected from future auto-trashing.
Auto-trashed emails are moved to the Trash folder, not permanently deleted. You can review and recover them from Trash at any time. The Trash folder is cleaned up periodically, so check it regularly if you want to ensure nothing was incorrectly removed.
Follow-Up Detection
Follow-Up Detection tracks the emails you send and watches for replies. When you send an email that expects a response, the AI monitors whether a reply arrives within the expected timeframe.
Follow-Up Reminders Panel
When viewing the Inbox folder, a Follow-Up Reminders panel appears at the top of the email list. This panel shows emails that are waiting for a reply or are overdue:
- Waiting --- A reply is expected but has not arrived yet. The panel shows the remaining time before the deadline.
- Overdue --- The expected reply deadline has passed. These items are highlighted so you can follow up.
Managing Follow-Ups
- Click on any follow-up item to open the original email thread.
- Click the X button on a follow-up to dismiss it if you no longer need a reply.
- Dismissed follow-ups are removed from the panel and will not reappear.
The follow-up delay (how long the system waits before considering a reply overdue) can be adjusted in the AI Powers management screen. The default is 72 hours.
Thread Summaries
When you open an email thread that contains three or more messages, an AI-generated summary banner appears at the top of the conversation. This gives you a quick overview of the thread without scrolling through every message.
The summary banner includes:
- A sparkle icon indicating AI-generated content
- A concise, one-line summary of the conversation
- A dismiss button to hide the summary for the current session
Thread summaries are especially useful for long conversations where you need to quickly catch up on context.
AI Draft Replies
When Draft Replies is enabled, the AI suggests a reply draft whenever you open the reply composer on an email thread. The draft is generated using the full context of the conversation, so it understands what the thread is about and what kind of response is appropriate.
Using a Draft
- Open an email thread and click Reply or Reply All.
- An AI draft suggestion banner appears above the composer with a suggested response.
- Review the draft. You have three options:
- Use this draft --- Click the button to insert the draft into the composer, where you can edit it further before sending.
- Regenerate --- Type instructions to steer the AI (for example, "make it more formal" or "decline the meeting politely") and click Regenerate to get a refined version.
- Dismiss --- Click the X button to close the draft banner and write your own reply from scratch.
Steering the AI
The steering input below the draft lets you guide the AI's tone and content:
- Type instructions like "be more concise", "add a thank-you", or "ask about the timeline"
- You can also use the microphone button to dictate your instructions by voice
- Click Regenerate to apply your instructions and get an updated draft
- The AI uses both your instructions and the previous draft to improve the result, rather than starting over
AI-generated drafts are suggestions, not final responses. Always review and personalize the text before sending. The draft is injected into the composer where you have full editing control.
Managing AI Powers
After the initial setup, you can manage your AI powers at any time:
- Open the inbox channel.
- Click the AI powers button (sparkle icon) in the toolbar.
- The management screen shows all seven powers with their current status (on or off).
- Toggle individual powers using the switch next to each one.
- Changes take effect immediately.
Deactivating Super Copera Email
If you want to turn off all AI features for an inbox:
- Open the AI powers management screen.
- Click the Deactivate all link at the bottom.
- A confirmation screen appears. Click Deactivate to turn off the AI engine entirely.
Deactivating Super Copera Email disables all AI features for the inbox, including classification, spam guard, auto-trash, follow-up detection, thread summaries, and draft replies. Existing classifications are preserved, but no new emails will be processed by the AI until you re-enable it.
Settings and Configuration
| Setting | Description | Default |
|---|---|---|
| Smart Classify | Automatically categorize incoming emails | On |
| Spam Guard | AI-powered spam detection and rescue | On |
| Auto-Trash | Learn from trash behavior and auto-remove unwanted emails | On |
| Follow-Up Detection | Track sent emails and remind about overdue replies | On |
| Thread Summaries | Show AI summaries on long email threads | On |
| Draft Replies | Suggest AI-generated reply drafts | On |
| Quiet Notifications | Enable smart notification filtering modes | On |
| Follow-Up Delay | Hours to wait before marking a follow-up as overdue | 72 hours |
Tips and Best Practices
Let the system learn. The more you interact with your email --- marking spam, trashing unwanted messages, rescuing false positives --- the smarter the AI becomes for your specific inbox.
Use the Important/Other split. Check the "Other" tab periodically for newsletters and notifications that do not need immediate attention. This keeps your main inbox focused on actionable messages.
Review auto-trashed emails. Periodically check the Trash folder to ensure no important emails were removed. If you find one, move it back to the Inbox --- the system will learn from your correction.
Steer draft replies for better results. Rather than dismissing a draft outright, try using the steering input to refine it. A few words of guidance often produce a much better draft on the second try.
Frequently Asked Questions
Does the AI read the full content of my emails?
The AI analyzes email metadata (sender, subject, preview text) and email headers for classification. For spam guard analysis, it also reads the email body. All processing happens within Copera's secure infrastructure.
Will the AI send emails on my behalf?
No. The AI only suggests draft replies. You always have full control over whether to use, edit, or discard a suggestion. No email is ever sent without your explicit action.
Can I enable AI features for some inboxes but not others?
Yes. Super Copera Email is enabled per inbox. You can activate it for your high-traffic support inbox while keeping it off for a personal inbox.
What happens if I turn off a specific AI power?
Disabling a power stops that feature immediately. For example, turning off Spam Guard stops the AI from scanning for spam, but existing spam classifications remain. You can re-enable any power at any time.
Do AI features count against my workspace's AI usage?
Yes. Email classification, spam guard, thread summaries, and draft replies all draw from your workspace's pooled AI credits — the same shared pool every AI capability in Copera uses. The system is designed to be efficient, so each email classification is a lightweight operation. Free workspaces get a $5/month gift (non-cumulative); each Pro seat adds $40 and each Max seat adds $500 to the pool.
What happens to my classifications if I deactivate Super Copera Email?
Existing classifications are preserved in the system. If you reactivate Super Copera Email later, only new unclassified emails will be processed. Previously classified emails keep their data.
Related Features
- Inbox Overview --- Set up and configure your team inbox
- Managing Emails --- Organize emails with folders, archive, and notifications
- Sending & Receiving Email --- Compose new emails and reply to threads
- Calendar Invitations --- Respond to meeting invitations directly in your inbox