Participant Roles

Classroom channels use a role-based system to control what each participant can do --- both at the channel level and inside a live session. Understanding these roles helps administrators set up effective training sessions and ensures attendees have the right level of access.

Channel-Level Roles

When members are added to a classroom channel, they are assigned one of the following roles:

Admin

Admins are the instructors, trainers, or hosts of the classroom channel. They have full control over the channel and its sessions.

• Start and end classroom sessions.
• Configure session settings (recording, participant permissions, notifications).
• View the session history and Learning Dashboard analytics.
• Access session recordings.
• Manage channel members and their roles.
• Edit channel settings and classroom defaults.

Member

Members are the attendees or learners. Their access is more limited:

• Join active sessions when a session is live.
• Participate in the session according to the permissions set by the admin (camera, microphone, chat, polls).
• View the classroom channel page and see whether a session is currently active.

Members cannot start or end sessions, view the Learning Dashboard, or access session history from the channel page.

Session-Level Roles

When participants join a live classroom session, they receive a session role that maps to their channel-level permissions:

Moderator (Admin)

Channel administrators automatically join sessions as moderators. Inside the session, moderators can:

• Present slides, share their screen, and use the whiteboard.
• Create and launch polls.
• Mute or unmute individual participants.
• Mute all participants at once.
• Lock or unlock attendee cameras and microphones.
• Promote an attendee to moderator (co-presenter).
• Remove participants from the session.
• End the session for everyone.

Viewer (Member)

Channel members join sessions as viewers. Their capabilities depend on the session settings configured by the admin:

• View the presentation, screen share, or whiteboard.
• Participate in chat.
• Respond to polls.
• Raise their hand to request attention.
• Enable their camera (if not locked by the moderator).
• Unmute their microphone (if not locked by the moderator).

Permissions Matrix

The table below summarizes what each role can do at both the channel and session level:

Action	Admin / Moderator	Member / Viewer
Start a session	Yes	No
End a session	Yes	No
Join an active session	Yes	Yes
Configure session settings	Yes	No
View session history	Yes	No
View Learning Dashboard	Yes	No
Access recordings	Yes	No
Present / share screen	Yes	No (unless promoted)
Create polls	Yes	No
Respond to polls	Yes	Yes
Use chat	Yes	Yes
Raise hand	Yes	Yes
Enable camera	Yes	If allowed by moderator
Unmute microphone	Yes	If allowed by moderator
Mute other participants	Yes	No
Promote to moderator	Yes	No
Remove participants	Yes	No

Promoting an Attendee to Co-Presenter

During a live session, a moderator can temporarily promote any viewer to a moderator role. This is useful when:

• A guest speaker needs to present a segment of the session.
• A team member needs to share their screen for a demo.
• You want to run a collaborative portion of the training.

To promote a participant, open the participant list inside the session, find the viewer you want to promote, and use the moderator controls to upgrade their role. The change takes effect immediately and lasts for the duration of the session.

Tips for Managing Roles

• Keep the admin list small. Only assign the Admin role to people who genuinely need to start sessions and view analytics. This keeps the channel management simple and secure.
• Use lock settings strategically. For large webinars, lock cameras and microphones to keep the session focused. For smaller training groups, leave them open to encourage participation.
• Promote on the fly. If an attendee has a question that requires screen sharing, promote them to moderator temporarily rather than asking them to describe the issue verbally.

Next Steps

• Creating a Classroom Channel --- Set up a new classroom with the right member roles.
• Running a Session --- Learn how to manage participants during a live session.